Data deletion.

1. Facebook and Meta data

Step 1 — Disconnect in Lumetrin OS (business administrators)

In Lumetrin OS, open Integrations, then Facebook Lead Ads, and disconnect a single Page or all Pages. Disconnecting immediately:

• deletes the stored Facebook Page access token, so Lumetrin OS can no longer act for that Page;
• deletes the list of that Page’s lead forms and their on/off settings.

Disconnecting does not delete contacts, opportunities, lead records or Messenger conversations already created in your workspace. To delete those, send a request (section 4).

Step 2 — Remove the app on Facebook

Disconnecting in Lumetrin OS does not remove the app’s permission on Facebook. To remove it, open Facebook, go to Settings & privacy, then Settings, then Business integrations, and remove the app you connected to Lumetrin OS.

Step 3 — Ask us to delete Facebook data already in Lumetrin OS

Send a deletion request (section 4). Tell us the Facebook Page involved, and whether you want lead records, Messenger conversations, or both deleted. Include the contacts created from them if you want those deleted too.

2. If a business holds your information

If your information is in Lumetrin OS because you dealt with a business that uses it, for example by filling in its Facebook lead form or messaging its Facebook Page, that business controls those records. Ask the business to delete them.

You can also send us a request (section 4). Tell us the business’s name and the email address or phone number you gave it. We will work with that business to handle your request.

3. If your business uses Lumetrin OS

• Your administrators can archive contacts and remove team members’ access in Lumetrin OS. Archiving and removing access do not permanently delete records.
• Lumetrin OS does not yet offer self-service deletion of a whole workspace, account or its records. To permanently delete your workspace, your account, or specific records, send us a request.

4. How to send a deletion request

Email privacy@lumetrin.com with the subject “Data deletion request”. Please include:

• your name, and the email address or phone number the records are linked to;
• the business (workspace) involved, if you know it;
• for Facebook data, the Facebook Page and whether the data came from a lead form or Messenger;
• what you would like deleted.

If you are a business administrator, send the request from the email address you use to sign in to Lumetrin OS.

5. What happens next

1. We confirm we received your request.
2. We verify it. We may ask a question to confirm your identity or your authority for the business, because deleting records on an unverified request would itself put people’s information at risk.
3. Where the records belong to a business’s workspace, we work with that business.
4. We delete the information from Lumetrin OS’s live systems and confirm to you when it is done.

6. What may be kept

Some records may be kept after a deletion request where there is a legal or security reason to keep them. These include the audit record of actions taken in Lumetrin OS, payment and transaction records, and records we are required by law to keep. Information that Facebook or Meta holds is managed by Meta under its own policies.